Once your order is placed, please allow 1-3 business days for processing. Your package, delivery typically takes 7-12 business days. You’ll receive a confirmation email with tracking information once your order has shipped. International shipping time vary by location, etc. If you have any questions about your order status, feel free to contact our customer service team for assistance. Learn more here.

Yes! we have the Trend Enthusiast rewards program where you can earn points for purchases and activities, redeemable for exclusive coupons and discounts. JEXIE also regularly have sales and promotions, offering even more ways to save. To join, just click on 'Join Now' button on
the Rewards widget.

You can track your order from the 'Order History' section of your account. After placing your order, you received a confirmation email that includes tracking information. Additionally, you can click on 'Track My Order' at the bottom of the screen in the Customer Service menu. If you need further assistance, please contact us.

To initiate a return or exchange, please visit our Returns & Refund Policy page. After reviewing the policy, scroll down to click the "Returns Center" button to initiate your request. You may also contact us directly at contact@jexie.com. Items must be unworn, unwashed, and have all original tags attached. Once approved, we’ll send return instructions

We are unable to cancel or modify orders once they have been processed or dispatched, as we begin preparing your items quickly to ensure fast delivery. If you need to modify or cancel your order, please contact our customer service team immediately for assistance. While we can’t guarantee changes or cancellations, we’ll do our best to accommodate your request. If that’s not possible, we’re happy to assist with a return once you receive your order.

If you receive a damaged or incorrect item, please contact our customer service team within 24 hours of delivery. To help us resolve the issue quickly, include a photo or short video of the item in your message. You can initiate a return through our Returns Center within 7 days of receiving the item. Prompt notification is required to be eligible for a return or exchange, so please reach out as soon as possible.

We accept returns for any reason within 7 days of delivery for items in their original condition. If you receive a damaged or incorrect item, please notify us within 24 hours. A restocking fee may apply, and return shipping is the buyer’s responsibility. Some items, such as final sale or international orders, are non-returnable. Please read our full policy.